My Supports

Clarity in a Complex System

Navigating the NDIS can feel overwhelming, particularly for families making important life decisions. We redesigned the My Supports website around structured, human-centred journeys that simplify complex information without losing clarity or context. From guided NDIS pathways and clearly defined service pillars to intuitive housing and ILO discovery experiences, every interaction was carefully considered to reduce friction, build trust and confidence, and support users in moving forward with greater certainty and reassurance.

Personalised, Localised Support

At the heart of the My Supports experience is a commitment to real, community-based connection. The “Our People” page brings this to life through a postcode search that helps families quickly find their nearest Neighbourhood Team Leader. By turning service discovery into a simple, human interaction, the page builds trust and makes it easier for users to connect with the right local support.

Designed Around Real People

Beyond its core journeys, the My Supports website was carefully crafted as a cohesive, scalable digital platform designed for accessibility from the ground up. From consistent service templates and housing opportunity listings to inclusive content modules, interactive forms and a refined visual system, every component was built to meet accessibility standards while remaining intuitive, welcoming and aligned with the brand’s community-first ethos. The result is a flexible, future-ready website that supports growth and delivers a seamless experience for every user, across every page and device.

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